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F A Q
Why?
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Premium News Frequently Asked
Questions
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2. How do I set up and configure my news
reader program to access Premium News? (back
to top)
Put the information sent by mail into your newsreader.
3. News header and/or article
retrieval is slow. (back
to top)
The Internet is a complex network structure.
Several things can go wrong.
The most common conclusion
is the news server is overloaded, bandwidth is maximized, or too many
users. With the recent upgrades in Sparc hardware and T3 installations
these issues are not the problem here at Premium News. Alternative
problems are related to you ISP, backbone provider problems, congested
network exchanges, packet flooding by a faulty router, and the list goes
on.
4. I cannot retrieve any new messages in the groups. (back
to top)
Possibility #1
Your resource information used by your news reader program still
contains information from your old news server. To fix this you will
need to force your news reader to rebuild the resource information file.
Each news reader is a little different. Most likely you can unsubscribe
to all of your groups (be sure to not save any current resource
information if prompted). Then resubscribe and get all the available
headers from our news server.
Possibility #2
Make sure you are accessing an active group. There are a lot of junk
news groups. Some with closely matched names. Be sure the group name is
actually the one you really want and not a misspelled group.
5. How do I change my password? (back
to top)
Please send a Mail with your request. Insert your Name, customer number
and your old password.
6. How is my account billed? (back
to top)
Premium News's billing cycle is based upon your signup "anniversary date."
For example, if you signed up for a month-to-month account on the 10th of
the month, your credit card will be billed on the 10th of every month. Each
monthly account is renewed automatically until you cancel your account.
Unless we are instructed to do otherwise, prepay (multi-month) accounts are
not automatically renewed.
7. How do I cancel my account? (back
to top)
Fill out this form.
A prorated refund will be issued. The prorated amount is based on the lesser
of how much time is remaining or how much download allowance is remaining on
the account.
8. I am getting a "502 Authentication Error." What does this
mean? (back
to top)
This means that your login or password is incorrect, or your subscription
has expired.
9. I lost my username and/or password. How can I obtain this
information? (back
to top)
Please send us a Mail to request your login data
10. Why are some multi-part binary postings incomplete while
another news server has all of the parts? (back
to top)
News propagation is never guaranteed. News propagation is dependent upon
network conditions, the number and quality of news peers, server conditions,
forged cancellations, and the size of the post.
Any post made to a server is sent out to all of its peering servers. All
premium news services have multiple source feeds to get more news in and out
faster.
Some posts are sectioned into smaller segments to help improve propagation
to other servers.
Because of this segmentation, some posts may appear incomplete the upload
was interrupted. This is why not all multipart binaries are complete.
Some parts of multipart posts can be cancelled. Premium News does not honor
any cancellations because it is too easy to forge cancellations. However
some servers do honor cancellations. This fact alone could prevent some
parts of the post from not reaching a server.
11. I am not able to locate a newsgroup. (back
to top)
If you are not able to locate a newsgroup on Premium News that you have
located on another server or know of its existence then send us an email
requesting us to add the group.
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